Off-Platform Payment, Shipping & Returns Notice
Effective Date: August 15, 2026
Last Updated: August 15, 2026
Version: 2026-08-15
This Notice explains how payment, shipping, returns, and taxes work on the WPARTS platform. It supplements the Terms of Service and the Seller Agreement. If this Notice conflicts with those documents, the Terms and Seller Agreement control to the extent permitted by law. If a translation conflicts with the English version, the English version controls. Nothing in this Notice limits non-waivable consumer, privacy, or other rights that apply to you under the law of your country or state of residence.
1. What an Order Is
An “Order” on WPARTS is a request that WPARTS transmits to a Seller. It is not a card checkout. Submitting an Order does not, by itself, create a payment processed by WPARTS and does not make WPARTS a party to the sale.
WPARTS provides lead generation, RFQ, part and service requests, messaging, and hosted seller sites. Buyers and Sellers arrange the contract of sale, payment, shipping, returns, and taxes directly with each other, off the Platform, unless and until WPARTS implements integrated payment and tax services and you affirmatively accept those terms.
2. What WPARTS Does Not Do
PLEASE READ CAREFULLY.
- WPARTS does not collect payment cards, bank accounts, or digital-wallet credentials.
- WPARTS does not process payments through any payment processor.
- WPARTS does not hold buyer funds, operate payouts, or maintain seller reserves.
- WPARTS does not collect or remit sales tax, VAT, or similar transactional taxes as a marketplace facilitator.
- WPARTS does not issue Form 1099-K or other payment-volume information returns, because WPARTS does not settle buyer–seller payments.
- WPARTS does not issue refunds, credits, or chargeback decisions. WPARTS has no card network relationship with your transaction.
- WPARTS does not warehouse, pack, or ship goods.
If integrated payments or tax collection launch in the future, WPARTS will publish a separate policy, give notice, and require affirmative re-acceptance before those services apply to you. Until then, do not rely on WPARTS to take payment, remit tax, or refund money.
3. Payment Terms Are Set by the Seller
The Seller sets payment methods, deposits, invoices, and accepted currencies in the Listing, on the hosted site, or in direct communications after an Order or lead is transmitted. Typical off-platform methods (bank transfer, cash on pickup, the Seller’s own merchant account) are between Buyer and Seller only.
You should not send payment until you have independently verified the Seller and the terms. WPARTS does not escrow funds and does not guarantee that a Seller will ship after you pay, or that a Buyer will pay after a Seller ships.
4. Shipping
The Seller sets shipping methods, handling time, carriers, pickup options, and shipping charges in the Listing or by agreement with the Buyer. Delivery estimates are the Seller’s, not WPARTS’.
The Seller is responsible for packaging, timely shipment, tracking (if offered), export documentation, and claims with the carrier. The Buyer is responsible for providing an accurate delivery or pickup address and for import duties, customs, and taxes on international shipments unless the Seller expressly agrees otherwise.
WPARTS is not a carrier and is not responsible for loss, delay, damage, or customs seizure. Report shipping problems to the Seller. WPARTS may, as a courtesy, help you contact the other party. That assistance is voluntary and creates no duty to investigate or compensate.
5. Returns and Refunds
Returns, exchanges, restocking fees, and refunds are governed by:
- the Seller’s return policy as stated in the Listing or on the hosted site; and
- applicable consumer law that cannot be waived (including law of your country or state of residence, where it applies to the Seller).
Request a return or refund from the Seller. WPARTS does not issue refunds, does not debit Sellers, and does not process chargebacks. If you paid the Seller off-platform, any chargeback or payment dispute must be raised with the payment method you used (your bank or the Seller’s processor), not with WPARTS.
Sellers must honor their stated policies and non-waivable legal rights (for example, statutory cancellation or defective-goods remedies where they apply). A “final sale” label does not override mandatory consumer law.
6. Taxes
Buyer and Seller are responsible for determining, collecting, reporting, and remitting taxes on their off-platform transaction. That includes sales and use tax, VAT, GST, customs duties, and income tax.
WPARTS is not a marketplace facilitator for these transactions and does not calculate tax at checkout, collect tax from Buyers, or remit tax to any authority on a sale of parts or services. WPARTS does not issue 1099-K forms in connection with Buyer–Seller payments it does not process.
Sellers must register and remit where they have nexus or other obligations. Buyers may owe use tax if the Seller does not collect sales tax. This Notice is not tax advice. Consult your own advisor.
Platform, listing, or subscription fees that WPARTS may charge a Seller (if separately disclosed and accepted) are fees for software and hosting, not collection of tax on a product sale.
7. Fitment and Condition
Verify fitment, condition, and legality before you pay or install. WPARTS does not warrant that any part will fit or function. Installation can cause injury or property damage. See the Terms of Service (Fitment, VIN, and Product Safety) and the Seller’s Listing.
8. Disputes Between Buyer and Seller
Product, payment, shipping, and return disputes must be resolved directly between Buyer and Seller. WPARTS is not a party to the sale and has no obligation to mediate, investigate, or compensate either party. Any communication assistance is a courtesy only.
To the maximum extent permitted by law, you release WPARTS from claims arising out of Buyer–Seller disputes, product quality, authenticity, shipping, returns, or Seller performance. This release does not apply to liability that cannot be waived under California law, including liability for fraud, willful injury, or violation of law (Cal. Civ. Code § 1668), or to personal-injury claims to the extent a waiver would be unenforceable.
9. Changes
We may update this Notice. Material changes, including any launch of integrated payments or tax collection, will be posted with a new Effective Date and will require affirmative acceptance before they apply to you as new payment or tax services.
10. Contact
WPARTS LLC
legal@wparts.com