Buyers
How do I register as a buyer?
Click Register, enter email, username, and password, then verify your email.
How can I search for parts?
To find the correct part, first determine the exact part number using your VIN. Use the WParts AI Assistant to decode your VIN and identify the part number. Once you have it, search the marketplace by that number. You can also search by product name, but fit is not guaranteed.
How do I use WParts AI Assistant?
Start a chat and provide your vehicle VIN. Wait for the assistant to identify your car, then describe the part you need. The assistant will show a diagram of the relevant assembly where you can click other items to view related parts and their numbers. After the part number is identified, search the marketplace by that number to find matching listings.
How do I place an order?
Add products to cart, proceed to checkout, fill shipping details, and submit your order.
Where do I track my order?
Go to Profile → Orders to view statuses, tracking numbers, and message sellers.
Item didn't arrive or is not as described
Open the order in Profile → Orders and message the seller in the order thread. If the order is still pending, you can request cancellation. After completion, you may leave a review and add a complaint attached to the review.
Why can't I start more new chats?
To prevent spam, new dialogs are limited per 24 hours. When the limit is reached, you can still message sellers you have orders with.
Can I create a part request?
Yes. Go to Profile → Part Requests → New. Add car details (brand, model, VIN optional), the part name and numbers, and attach photos if needed. Relevant sellers will be notified and can send offers.
How do I leave a review?
After delivery, open the order in Profile → Orders and submit a rating and comment.