What should I do if an item did not arrive or is not as described?
Open Profile, choose Orders, select the affected order, and contact the seller in its message thread. For a missing shipment, include the latest tracking event, delivery notice, and a short timeline. Check the address, household, reception area, and carrier instructions without posting private details publicly. For damage or a materially different item, photograph the outer package, shipping label, internal packing, part number, connectors, and problem before installation or modification. Keep the part and packing materials while the seller investigates. If the order is still pending, use the available cancellation request. Refund, replacement, return shipping, and carrier claims depend on the seller's terms and applicable law. After completion, you may leave an accurate review and attach a complaint to the review.
Where do I track my order?
Sign in and open Profile, then Orders. Select the order to see its current marketplace status, seller messages, carrier name, and tracking number when the seller has added one. A tracking number may appear before the carrier's first physical scan, and cross-border scans can pause during customs or a handoff. Compare the latest event with the seller's handling estimate and promised service before reporting a delay. If the number is invalid, the address is wrong, or the shipment has not moved beyond a reasonable window, message the seller in that order thread. Keep screenshots and delivery notices, but do not publish your full address or tracking number in a public review.
Why can't I start more new chats?
WParts limits the number of new conversations an account can start within a rolling 24-hour period to reduce spam and unsolicited bulk messages. Reaching the limit does not remove existing conversations: you can continue messaging sellers connected to your orders and return to other active threads. Wait for the rolling window to release capacity instead of creating duplicate accounts or sending the same request to unrelated sellers. To use new chats efficiently, search by an exact part number, read the listing, and send one message containing the vehicle, required part, condition preference, destination, and specific question. For broad sourcing, create a part request so relevant sellers can respond through the intended workflow.