How do I place an order?
Open the listing and verify the part number, condition, quantity, seller, and fitment evidence before adding it to the cart. Review photos and notes for defects, included accessories, core requirements, and whether the item is new, used, or remanufactured. At checkout, enter a complete shipping address and confirm the available payment and delivery terms supplied for that seller. Review every amount and the order summary before submission. After placing the order, keep communication in the order thread and watch the status for acceptance, dispatch, or a request for clarification. An order does not make an uncertain part compatible, so resolve number, connector, side, and revision questions before paying.
How do I use WParts AI Assistant?
Start a new assistant chat and enter the vehicle VIN carefully, preferably by copying it from the dashboard, door label, registration, or insurance record. Confirm that the decoded make, model, year, engine, and market match your vehicle before continuing. Describe the part, its location, symptoms, and whether you need the left or right side. When an assembly diagram is available, select the relevant callout to identify candidate part numbers and related pieces. Treat the result as research, not a fitment promise. Compare the number and visible features with the removed part, then ask the listing seller to confirm. Do not post ownership documents or unrelated personal data in the chat.
Where do I track my order?
Sign in and open Profile, then Orders. Select the order to see its current marketplace status, seller messages, carrier name, and tracking number when the seller has added one. A tracking number may appear before the carrier's first physical scan, and cross-border scans can pause during customs or a handoff. Compare the latest event with the seller's handling estimate and promised service before reporting a delay. If the number is invalid, the address is wrong, or the shipment has not moved beyond a reasonable window, message the seller in that order thread. Keep screenshots and delivery notices, but do not publish your full address or tracking number in a public review.