Question 1

How do payments work?

Accepted Answer

Payment options are defined by each seller and may vary. Available methods are shown during order creation or in order details.

Question 2

Do you ship internationally?

Accepted Answer

Many sellers ship internationally. Check the product page for shipping destinations and costs.

Question 3

How to get help with an order or account?

Accepted Answer

For order questions, use the message thread inside the order to reach the seller. For account or platform questions, browse the sections in this Help Center.

Question 4

How do I register as a buyer?

Accepted Answer

Click Register, enter email, username, and password, then verify your email.

Question 5

How can I search for parts?

Accepted Answer

To find the correct part, first determine the exact part number using your VIN. Use the WParts AI Assistant to decode your VIN and identify the part number. Once you have it, search the marketplace by that number. You can also search by product name, but fit is not guaranteed.

Question 6

How do I use WParts AI Assistant?

Accepted Answer

Start a chat and provide your vehicle VIN. Wait for the assistant to identify your car, then describe the part you need. The assistant will show a diagram of the relevant assembly where you can click other items to view related parts and their numbers. After the part number is identified, search the marketplace by that number to find matching listings.

Question 7

How do I place an order?

Accepted Answer

Add products to cart, proceed to checkout, fill shipping details, and submit your order.

Question 8

Where do I track my order?

Accepted Answer

Go to Profile → Orders to view statuses, tracking numbers, and message sellers.

Question 9

Item didn't arrive or is not as described

Accepted Answer

Open the order in Profile → Orders and message the seller in the order thread. If the order is still pending, you can request cancellation. After completion, you may leave a review and add a complaint attached to the review.

Question 10

Why can't I start more new chats?

Accepted Answer

To prevent spam, new dialogs are limited per 24 hours. When the limit is reached, you can still message sellers you have orders with.

Question 11

Can I create a part request?

Accepted Answer

Yes. Go to Profile → Part Requests → New. Add car details (brand, model, VIN optional), the part name and numbers, and attach photos if needed. Relevant sellers will be notified and can send offers.

Question 12

How do I leave a review?

Accepted Answer

After delivery, open the order in Profile → Orders and submit a rating and comment.

Question 13

How do I become a seller?

Accepted Answer

Register, then apply for seller status in Profile by adding company details and documents. Wait for moderation.

Question 14

How do I upload products?

Accepted Answer

Use Profile → Uploads to import via CSV (see template) or add items manually into folders. CSV files over 10MB are rejected. Duplicate files may be rejected automatically.

Question 15

How do I manage orders?

Accepted Answer

Go to Profile → Orders to accept or reject orders, then pack and ship. Communicate with buyers via the order chat.

Question 16

Why can't I respond to a part request?

Accepted Answer

You can send offers to requests whose car brand matches brands in your active products.

Question 17

What are moderation rules?

Accepted Answer

List genuine products with accurate descriptions and photos. Counterfeit or misleading listings may be removed.

Question 18

How should I handle order issues?

Accepted Answer

Respond quickly in the order chat and provide shipping proof or photos when applicable. Keep all communication within the platform.

Question 19

Why can't I start more new chats?

Accepted Answer

To prevent spam, new dialogs are limited per 24 hours. When the limit is reached, you can still message users you have orders with.

Question 20

How do I create my website?

Accepted Answer

Open the site builder from the navbar or the home page. You can pick a template, branding and sections without an account — your draft is kept in the browser. When you save or publish, we'll ask you to sign in or register, and the draft moves to your account.

Question 21

What sections can my site have?

Accepted Answer

Hero (top banner), About, Services (name + price list), Products (your catalog), Gallery, Reviews, Working hours, Contacts, Service booking and Embed (external widget). Enable at least 3 sections to publish and reorder them as you like.

Question 22

How do I style my site with custom CSS?

Accepted Answer

In the Branding step open 'Custom CSS'. Rules apply only to your public site page — scope them with the .ss-page class, e.g. .ss-page .ss-heading { text-transform: uppercase; }. The limit is 10000 characters.

Question 23

How do I export or import my site configuration?

Accepted Answer

In the Publish step use Export/Import JSON. The file contains title, description, theme (color_scheme, logo, cover, custom_css), sections[] and template. Import applies the configuration to the current draft — save it afterwards.

Question 24

How do site designs (layouts) work?

Accepted Answer

Choose a design in the Style section of step 1 (Template). You can switch designs at any time — your texts, images and sections stay untouched, and the color scheme applies on top of any design.

Question 25

What can developers customize on a seller site?

Accepted Answer

Custom CSS (Branding step, 10000-character limit) can use the variables --ss-accent, --ss-bg, --ss-surface and --ss-text, and each design scopes its styles under the .ss-layout- root class (e.g. .ss-layout-modern). Use Export/Import JSON (Publish step) to back up or migrate the theme and sections between sites, and the Embed section for raw HTML widgets (up to 20000 characters, height 100–1200 px).

Question 26

Where can I read WPARTS Privacy Notice?

Accepted Answer

Read the full document here: WPARTS Privacy Notice . It covers what data we collect, why, legal bases, sharing, security, your rights, and how to contact us.

Question 27

What are my California privacy rights and how do I opt-out of sale/sharing of personal information?

Accepted Answer

California residents have the right to opt-out of sale or sharing of personal information under CCPA/CPRA. Read the Notice of Right to Opt-Out . Key sections: Right to opt-out (§1), How to exercise opt-out (§2), GPC signals honored (§2), No discrimination (§5), Categories of data sold/shared (§6). Email legal@wparts.com to request opt-out. See also Cookie Policy §7 and Privacy Notice .

Question 28

Do you support GDPR rights for EU/EEA users?

Accepted Answer

Yes. See GDPR-related details for legal bases, transfers, and data subject rights (access, rectification, erasure, restriction, objection, portability).

Question 29

Where can I read the Terms of Service?

Accepted Answer

Read the WPARTS Terms of Service . Key sections: marketplace model ( §3 ), prohibited items ( §8 ), liability limits ( §13 ), dispute communications ( §8a ), arbitration ( §18 ).

Question 30

Is WPARTS the seller or does it offer buyer protection?

Accepted Answer

No. WPARTS is a neutral marketplace platform (see §3 ). Orders are contracts between buyers and independent sellers. WPARTS does not provide a buyer protection program, does not issue refunds, and does not accept returns. All refunds/returns/warranties are handled by sellers (see §8 , §8a ).

Question 31

Where can I read the Seller Agreement?

Accepted Answer

Read the WPARTS Seller Agreement . Useful references: Listings & Warranties ( §4 ), Prohibited Items ( §5 ), Fulfillment & Shipping ( §6 ), Payments & Reserves ( §7 ), Insurance ( §9 ), IP & DMCA ( §10 , §12 ), Liability ( §14 ), Arbitration ( §18 ).

Question 32

How does WPARTS use cookies and tracking technologies?

Accepted Answer

Read the WPARTS Cookie Policy . Key sections: What are cookies ( §2 ), Cookie categories ( §3 ), Third-party cookies ( §4 ), Legal basis ( §5 ), How to control cookies ( §6 ), California opt-out ( §7 ).

Question 33

What is WPARTS DMCA Policy and how do I report copyright infringement?

Accepted Answer

Read the WPARTS DMCA Policy . Key sections: Designated Copyright Agent ( §2 ), How to submit a DMCA Takedown Notice ( §3 ), Counter-Notice procedure ( §5 ), False Claims and Penalties ( §6 ), Repeat Infringer Policy ( §7 ). To report copyright infringement, email legal@wparts.com .

Question 34

What are WPARTS policies on refunds, shipping, and sales tax?

Accepted Answer

Read the complete WPARTS Refund / Shipping / Sales Tax Policy . Key sections: Refunds - Seller-managed returns/refunds (illustrative timeframes), RMA steps handled by sellers, restocking fees per seller policy. Shipping - Seller handling time, shipping methods, tracking, lost/damaged shipments, international shipping and customs, local pickup options. Sales Tax - Marketplace facilitator rules, tax calculation basis, resale certificates, international exports, 1099-K reporting. For refund/shipping issues, contact the seller via order chat. WPARTS does not issue refunds or accept returns. See also Terms of Service and Seller Agreement .

Question 35

Who is responsible for product defects or injuries?

Accepted Answer

Sellers are solely responsible for their products. WPARTS is not a manufacturer, seller, distributor, or retailer of third-party products and disclaims product liability to the fullest extent permitted by law (see §13 ). Direct any product liability claims to the seller.

Question 36

How are disputes with WPARTS resolved?

Accepted Answer

Most product disputes must be resolved between buyer and seller (see §8a ). Disputes with WPARTS (about the platform) are subject to binding arbitration and class action waiver to the fullest extent permitted by law (see §18 ).

Help Center

General

How do payments work?

Do you ship internationally?

How to get help with an order or account?